Distance selling regulations and refunds
-In line with distance selling regulations, any purchase made by an individual via our website for non-business-to-business products is covered by a 7-day cooling off period, in which the customer is entitled to inspect the goods as they might do in person when visiting a physical shop.
-If the goods are deemed unsuitable for purpose during this period, this must be reported to Kepos Systems Ltd. via the contact details supplied on our website.
-The customer must then return the goods to us at their own cost, and in the exact condition they were sent out in (including any and all packaging, and ensuring that any postage labels are not placed directly onto the box (but onto the bag supplied or on top of the original postage label) within 30 days of the initial delivery date.
-Alternatively, the customer may choose store credit for a new purchase.
-Any goods that have been customised as per the request of the customer prior to dispatch including, but not limited to, menu programming, item programming, terminal/software customisation, table plan setup, terminal colour exchanging etc., are not covered by the standard distance selling regulations.
-Distance selling rules do not apply to Business-to-Business transactions.
-Kepos Systems Ltd. may, at its own discretion, offer to receive business-to-business goods back subject to a minimum 20% restocking fee, to which the customer will be refunded (minus any delivery costs) for their purchase. All returned goods that have been removed from their original packaging and hence cannot be resold as new will be subject to a maximum refund of 50%.
-In lieu of a refund, an exchange may be offered for a similar or more appropriate item. The difference in cost must be paid in full, and return shipping must be organised by the customer with the above conditions being applied.
-All return requests must be sent to firstname.lastname@example.org along with your order or invoice number, and items sent to: Kepos Systems Ltd, 10 Gunton Road, London SW17 9EL after confirmation of the return being accepted in writing.
-Your statutory rights are not affected.
-It is the customer’s responsibility to check for hardware/software faults within 7 days of delivery.
-If a manufacturer’s fault is found upon delivery (as defined as outside the ‘limitations of warranty’ section detailed below), then the customer will be entitled to a full refund or new unit sent out at the cost of Kepos Systems Ltd. The equipment, including boxes or any packaging MUST be kept in its original condition for this to be valid. If the equipement is deemed to have been damaged or otherwise marked in any way, a flat rate fee of £60 (ex. VAT) will be levied and customer must pay all shipping charged. All faulty equipment must be received and checked by Kepos Systems Ltd. before replacements are sent out.
-Any faults reported after the 7 days will be subject to the terms of the warranty.
-We take attempts of fraud extremely seriously and any perpetrators will be prosecuted to the full extent of the law.
-We reserve the right to confirm delivery over the phone or via email in order to lower the risk of fraud.
-If you suspect you have been the victim of fraud, please contact your card supplier. We will work with the relevant authorities in order for you to recoup your losses.
-It is for this reason that you MUST specify accurate contact details to us (including a phone number/email address).
-If the delivery address is different from your credit card/Paypal address, we will contact you first to confirm your order and verify your identity. Any delay in reponse to this may cause a delay in your order.
Return of goods after on-site installation
-If an on-site installation has been performed by a representative of the Supplier, distance selling regulations do not apply.
-The supplier is in no way obliged to accept the return of installed products on site due to current Business to Business regulations of England and Wales.
-In accordance with legal regulations, all goods that have been personalised to the Customer e.g. by menu programming, terminal customisation, licencing software directly to the Customer etc., are non-refundable.
-However, at its discretion, the Supplier may offer the Customer the option to return the products in exchange for a partial refund based on the following conditions:
(a) Any deposits or part-payments paid will remain non-refundable.
(b) Any installation fees will be payable and non-refundable.
(c) All hardware that has been removed from its original packaging and hence cannot be resold as new will be subject to a 15% restocking fee.
(d) All products must be returned to the Supplier’s head office in the exact condition they were sent out in (including any and all packaging, and ensuring that any postage labels are not placed directly onto the box (but onto the bag supplied or on top of the original postage label) within 30 days of the initial delivery date (returned items should be returned via a signed and tracked courier service). All returned goods that has been removed from its original packaging and hence cannot be resold as new will be subject to a maximum refund of 50%. If the Customer requires the Supplier to return to the site to decommission installed products, a fee of £150 + VAT will be payable to the Supplier prior to this taking place.
NB: These terms are subject to change at any point without prior notice.